If you have really thick and curly hair, We do not recommend this product for hair straightening purposes. This is a comb brush designed to straight and wavy hair types.

Depends on the sensitivity of your hair, For safety purposes we do recommend the use of hair straightening spray, However many customer have used normally

The Hair Straightener brush will completely heat up 120 seconds after connected to power.

It has 4 Adjustable Heating modes to suit your useability

Due to high volume we have removed the option to select a specific color of this product. This Product will be Deliver in one of the four above shown color variations

We understand that sometimes, what you receive isn’t exactly what you expected, and we are committed to resolving such issues for you. Please find our return and exchange policy below:

1. Return Period:

• We offer a 15-day return policy from the day your order is received. All items must be returned in their original condition, unopened. Any items that are returned in a condition that is not resellable will not be eligible for a refund or exchange. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 

2. Faulty Products:

• If you receive a product that is defective or not functioning as advertised, please contact us immediately for assistance. Faulty products can be returned within a 15-day period following receipt, provided they are returned in their original packaging with all accompanying accessories.

3. Exchanges:

• Exchanges are subject to availability. If you wish to exchange an item for a different color, size, or product, please fill the form. Once we receive your details, a replacement will be created. A courier rider will take the current product from you & deliver the new one. Replacement deliveries are charged at around Rs. 350. The charge is purely to cover the courier charges for the 2 way delivery.

4. Refunds:

• Refunds are processed within 2-4 working days after we receive and inspect the returned items. The refund will be issued via the bank transfer payment method. Please note that refund times are subject to bank processing delays and are beyond our control. Delivery Charges are inclusive, they will not be refunded. Which in most cases is Rs. 250.
  
  
• In rare cases we refund the product cost based on the tracking information provided of the return and do not wait for the product
  
  
• If your refund is delayed, first review your bank account statement. Following that, contact your credit card company, as posting times for refunds may differ. Subsequently, contact your bank to check on processing times. If after these steps your refund has not arrived, please reach out to us at estheticgoodspk@gmail.com

5. Return Shipping:

• Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your item is returned to us safely. Esthetic Goods is not liable for any items lost during return transit.
  
  
• All returns should be sent to our warehouse: Mohammadi Mansion Shop#5, Serai road near denso hall, karachi
  
  For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp or Email (estheticgoodspk@gmail.com).

6. Non-Refundable Delivery Charges:

• Please note that if the return or exchange is due to customer's change of mind or a mistaken order they placed, delivery charges will not be refunded. They are inclusive.  Which in most cases is Rs. 250. Even if a product states "free delivery," it means the delivery cost is incorporated into the price. Returns or exchanges due to customer change of mind or mistaken orders will not include a refund for delivery charges. We seek your understanding that any costs incurred for shipping are only refundable when the fault lies with Esthetic Goods, such as in cases of faulty products, packing mistakes 

7. How to Initiate a Return or Exchange:

• To begin the return or exchange process, please fill out the form provided below. Ensure that you enter all the required details accurately to help us understand your request better.
  
  
• After you submit the form, our customer support team will receive your complaint. We will review the information provided and get in touch with you to confirm the submission and discuss the next steps.
  
  
• Please keep the product ready for return or exchange, ensuring it is in its original condition.
  
  
• Once your request is confirmed, we will proceed with the return or exchange process.

Please note that your cooperation in providing accurate details and adhering to the guidelines shared will expedite the return or exchange process, ensuring a smooth and efficient resolution.